Step 1: Collecting informationâ€”Identifying symptoms and issues
Step 2: Develop a Probable Cause Theory
Step 3: Test the Theory to Find Out Whatâ€™s Causing It
Step 4: Create an Action Plan
Step 5: Put The Solution Into Action
Step 6: Check For Full System Functionality and Put Preventive Measures In Place
Step 7: Create a Record of The Problem
The reason I choose the CompTIA Â troubleshooting approach is because itâ€™s a very good system when it Â comes to troubleshooting network issues. For this discussion board I Â will explain my problem and how I implemented this step-by-step approach Â to find the solution. The problem I am experiencing is that my home Â network speeds are very slow in areas other than the room with the Â actual router in it and I found this by using step one of the CompTIA Â method because I went room to room and tested my network speed on my Â laptop and discovered this. After finding this trend throughout my home I Â moved to step two which is developing a probable cause theory for this Â issue and my theory was that my house is built with stucco which is very Â thick concrete material that hinders Wi-Fi signal in other areas of the Â house besides the living room with the router. For my action plan I Â decided to test this by running an ethernet cable to a repeater near a Â room with low network speed and see if the speeds would be higher than Â before. After doing this test I found that the speeds were maintained Â throughout the house where the repeater was near. The results of the Â test helped me develop my action plan of running ethernet cable to Â multiple repeaters throughout the house to expand the network signal Â range. After putting this plan into my house, it was evident that my Â theory was correct regarding the slow network speeds and after Â implementing the repeaters all of my devices had way better network Â speeds throughout the whole house. When I got to step six everything Â functioned as planned and no more symptoms were found throughout the Â whole house. The next thing I did was made a word document stating my Â network setup and what devices were using the repeaters and what speeds Â each device maintained when the repeaters were first installed in case I Â run into another issue down the road. The biggest reason I choose this Â method is because finding problems and troubleshooting is most effective Â and efficient if there is a process/system of doing it that way no time Â is waisted, and you don’t get discouraged and you stay on track Â throughout the troubleshooting process.
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